Service a Lawn and Garden Sprinkler System in San Bernardino, CA

Customer Rating:
Project: Service a Lawn and Garden Sprinkler System
City: Corona, CA
"I'm not exactly a demanding-type customer. I've hired enough contractors to know one usually gets the service one pays for. The little I do ask is that the contractor conducts him/herself like a professional, meaning they arrive when they say they will, quickly go about their work, answer any questions, know what the heck they are doing, test and go over the work performed, and cleanup afterward. Handyman Matters did all those things (which isn't exactly a small feat in today's market). Oh, all contractors say they do this prior to getting the job. Afterward it can be hit or miss. So, why not 5 stars? I was surprised and disappointed that a repair service who specializes in sprinkler systems wouldn't have an assortment of valves and heads with them to do the job. After diagnosing the problem (actually, reaffirming what I already told them was the problem over the phone), the service man had to leave to purchase the new set of valves (which took about 40 minutes). That time is money out of my pocket (Handyman Matters charges $75 per hour and are up front about this). To make matters worse, after several tests, one of the valves purchased ended up being faulty (Murphy's Law comes into play once again) and the defective part needed to be returned, replaced and tested, which cost me more time and thus more money. If Handyman Matters carried just a small assortment of standard valves with them to do the job, I would highly recommend this service and give them 5 stars. As it turns out, I can only give them 3 stars and a marginal recommendation because the job ended up costing me at least 30 percent more than it should have, and we're not talking chump change here. Now, would I hire this service in the future? Yes, provided they bring the parts with them to do the job, otherwise I might seek another service even though I was happy with their work."