Comment: This is a Rasmusen gas log fieplace (vented so ornamental not the heat buster) that was in house when we purchased it in May. I contacted company and there is no repairmen for this product in our area. They will provide email instructions but I am not comfortable with that. We leave the pilot light on at times. It can take a couple of times to get the fireplace to ignite when I flip the switch and when it is lit the flame will go out by itself but the pilot light is still on and if I put a lighter by it - it will light again so gas is coming out when it shuts itself off (it makes a little groan sound when it shuts itself off). I think something is wrong with ignitor switch and maybe something needs to be cleaned so it works properly. It doesnt seem major but I am not comfortable trying to mess with this.