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VISION:
To revolutionize how people buy and sell local services.
MISSION:
To be the largest marketplace connecting homeowners to prescreened service professionals.
GUIDING PRINCIPLES:
1.
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Serve Our Customers - We seek all customer comments and complaints,
and firmly believe that every interaction is an opportunity to create a customer for life.
We listen, we care, and we act to exceed their expectations and provide the best
customer experience possible.
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| 2. |
Get It Done Through Teamwork - We believe the team is stronger than
the individual. We rely on the collective talent and creativity of each team member
and partner to continuously improve. We treat every team member with honesty,
candor, and respect. Most importantly, we celebrate our team victories and have fun every day.
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| 3. |
Innovate to Win - We must constantly reinvent ourselves and challenge
assumptions that limit our opportunities. We strive to anticipate future customer needs
and then we solve what may seem unsolvable. We are not afraid of taking risks and
making mistakes because the knowledge and experience that is gained will fuel our
future breakthrough innovations.
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| 4. |
Create Superior Value - We cherish our precious human and capital
resources. We focus on doing the right work at the right time and wisely deploy
our resources at all times. We are committed to creating superior value for all ServiceMagic
stakeholders including our customers, partners, investors, employees and the communities
in which we serve.
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© Copyright 1999-2008, ServiceMagic, Inc. All Rights Reserved.
