Sears did a wonderful job of explaining everything when they came to do the quote.  They really took their time with me.  I appreciated that.  They scheduled the install right… Read Complete Rating

Sears did a wonderful job of explaining everything when they came to do the quote.  They really took their time with me.  I appreciated that.  They scheduled the install right away and the people who did the actual install were very professional and wallked me through how everything worked.  I was impressed.  The first company,  came to give me a quote, the gentleman needed to get some information from the electrician to complete the quote and was going to get back to me and I never heard from them again.  Sears was on the ball, returned my calls promptly and were very professional and friendly.  They have a real good handle on how to provide customer service which is something that has been lacking in today's society.

They were responsive and did an energy survey, which not all of firms did. I asked for advice between heat pump and air conditioning and they were thorough in response. The only negative is the… Read Complete Rating

They were responsive and did an energy survey, which not all of firms did. I asked for advice between heat pump and air conditioning and they were thorough in response. The only negative is the salesman told me I needed an electrical outlet which I didn't and I am not sure if it was included in his charge for the service. Installation was timely and professional.