Tri-City Heating & Cooling, LLC

They came when they said they would. Did the work on schedule, explained what they were doing, and cleaned up after themselves. EVerything you could ask for.

Technician was thorogh, and he showed me exactly what he did, and kept me informed as he completed the task.

The install guys worked hard all day to finish the job. Cleaned up everything and were courteous. Very pleased with our new heating system.

Fast, easy and affordable.

Very professional and timely. Courteous and hard working indivuduals. Very competitively priced. No complains . They really seemed to know their stuff, too.

Tri-City was on-time, knowledgeable, reasonably priced, thorough and worked quickly as well as offered to install older parts and waive the charge for labor.

Although the installation went smoothly, I have 4 issues with Tri-City. 1. I had no heat and it took more than 1 week before my job was scheduled. 2. I received 3 heaters to help heat my home until my furnace was installed. They were not sufficient and not used. My furnace was installed on Dec 20th. As of Jan 3rd they have not been picked up. 3. Before installation I confirmed that the unit I wanted qualified for a $500 rebate and tax credit. I am still waiting on the paperwork to submit for the rebate. 4. A sales rep has not contacted me to follow-up on my experience w/the company, even after I called and made that request.
Comment from Tri-City Heating & Cooling, LLC
Here at Tri-City, our goal is to provide 100% satisfaction to our customers, we take pride in our call center and our ability to field and return calls in a timely fashion. However, I understand that sometimes we may fall short of our goal. We have been in business since 1962 and pride ourselves on high moral and thical values which reflects our high level of customer retention. We would like nothing more than to resolve any of your concerns and to keep you in the Tri-City family. Please contact me , the bloodline of our business relies on referrals to your family and friends. I appreciate your Business!

They were communicative, on time for the installation, friendly--and informative about how the system works.

Yearly cleaning "deal" is a scam. Refused to clean at quoted price, and said that it would cost 5-6x more, then demanded payment of original fee without having done any work. Clearly just trying to make some extra money off of a young homeowner.

I decided to not go ahead with my project but I was impressed with the amount of time it took for the company to call me back and the follow they took to get in touch with me. It shows this company cares about its customers.