The Grout Medic of Northern Illinois, Inc.

Came on time and finished as promised.
Comment from The Grout Medic of Northern Illinois, Inc.
Thank you!

Very pleased with how the job was done. Looks like new. They even handled a very small tile repair in our front entry hall. Nice people to deal with.

On time, did great job, left jobsite clean.

excellent job

Kevin was a perfect gentleman, a pleasure to be around. He did a first rate job on my kitchen floor. It is beautiful to behold!

bad job coordinating the estimate date and work date. Grout man dispatched to do the job was very questionable as far as know how & skills. Bottom of tub was not caulked as a promised part of the job.

Kevin was great. Came to my house for a free estimate. The work looks great. We are very pleased. My only complaint is with the way the scheduling is done. You have to call a central number and it took a while for the operator to understand that I wanted to hire Kevin specifically. Then I had to wait for someone from his office to call me (about 24 hours). They were very pleasant and scheduled the work to be done at 8:30 in the morning, which was perfect. But, when I got the call to confirm they said the installer would be there at 10:30 with no explanation as to why. The installer was very professional, clean and did a good job.

For being highly recommended, I don't think they gave me their best effort.

Absolutely terrible. This was for regrouting a shower. When the worker came he informed me that they couldn't do the job because the shower had been used that morning, but no one had told us not to use the shower before the work was to be done. Then he called his boss who told him to go ahead and do the work anyway. Needless to say it did not last. The grout was discolored again within a week. I called to complain but they never called me back. Terrible customer service, workmanship and value.
Comment from The Grout Medic of Northern Illinois, Inc.
I apologize the call was not returned. I did not receive any messages that you were not satisfied with the work done. My policy is to address these matters timely and correct them to your satisfaction. When there is mold around a shower, we ask you to not use your shower for a time period to allow for the shower to be as dry as possible when the technician arrives. We remove the caulk, let it dry before putting in new caulk. This process has a 1 year warranty. I have contacted you and we will be coming back to your home to remedy the issues, by recaulking, and sealing the grout lines to prevent mold from reappearing.

GREAT WORK CREW JOHN AND LEE.