Quality 1st Basement Systems, Inc.

the only problem i have is the time it took to start the project everything else was great

I was satisfied with the product, however, I am not satisfied that they do not stand behind their word in regards to the trash removal we had issues with. I recieved my refund after I wrote this rating. I am now satisfied.
Comment from Quality 1st Basement Systems, Inc.
I dont understand. We discussed a payment of $100.00 for use of the dumpster which was issued. I appreciate you mentioning that you recieved the payment. However, I do not understand the rating of 1 out of 5. The work was done well, on time and as explained. The $100 was not a refund, it was to split the cost of your dumpster. The check went out the end of the month as discussed. so why 1?

Very comprehensive evaluation of our situation, technically the best sales presentation of the solutions. The on site job crew was excellent and the end product was just as stated. Would absolutely recommend this comapny, their solution may not be the lowest cost but is absolutely the most comprehensive.

great at explaining the process, the reasons, and the final goal.. customer service is important to this vendor.

Job was quick, clean, and system works perfectly

Have not had the work done yet.

Very professional - none of the silliness with 'cheaper rates if you book now' etc. Many basement companies operate like used car salesmen. These guys are great. We had a triple safe sump installed - and love it. Had to have them back out for a minor fix-up with the discharge line - they came quickly and did the work without an issue. Currently working with them for full perimeter water track system to be installed in September 07.

The presentation that I received was the most thorough. Quality 1st's pricing was reasonable and their warranty is reassuring. I will be getting the basement done in a few weeks and am looking forward to having a clean, dry basement. Jeff, their sales rep, did an excellent job of explaining all my options. --- It's been a few months since my project was completed. Even after heavy rainstorms my basement remained dry.

They came out as promised and did a free consultation/estimate. The system was then installed as requested and the technician was professional and polite.

The presentation of the product was good. However, I have not had them do the work yet.