Pure Energy Products

POOR CUSTOMER SERVICE, WORK NOT COMPLETED ON TIME OR IN A TIMELY FASHION NOR AS CONTRACTED
Comment from Pure Energy Products
Sorry but Mrs. C tried to cancel her contract the day we were scheduled to work after sending signed contract and deposit. We ordered products and explained first come first serve and no refund policy. Even though we finished her basement in only 2 days and Her post clearance tests were great. I hope she can enjoy her mold free basement now. I think she was frustrated because her bank didn't approve her refinance loan.

responded quickley

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Very prompt, good follow up skills. Gave complete estimate and full explanation of services offered. Did an excellent job, all that was promised, good cleanup, good work ethic. Wouild recommend

Very nice and helpful.

Quick response and professional service! I'm waiting to get my results back from the tests and will schedule an appointment for mold removal.
Comment from Pure Energy Products
Tests are normally 3-5 business days from lab.

Jeremy Allen did a great job and we would highly recommend him to anyone with mold issues. They were professional, thorough and reasonably priced. Even our insurance adjuster was impressed!

They were great with communicating on the time frame of the job. They did not work typical hours. They arrived after noontime on the first day and worked til 8PM saying they would return sometime before 11AM the next day. They did not arrive til much later than that. Overall I was happy with their work with one exception. Items were left in the basement specifically for them to clean. THere were a few pieces of furniture and other miscellaneous items. Jeremy had assured they were in good shape. When it came time for me to return these items to the basement I discovered that many of the surfaces had not even been wiped down much less clean
Comment from Pure Energy Products
Due to uncontrollable event (a broken transmision) we were later than what we planned but we called and communicated that and was told you didn't mind when we started or finished. We estimate our start and finish time based on schedule and events of our team. Every item was personally sprayed and wipped down by our 3 man team. The customer asked us to try to salvage what we could, and we did.

Very prompt service and gave us several options to choose from to remedy the mold problem. Willing to work around our schedule and good follow-up. We were very pleased with the services.

Jeremy Allen was very helpful & I would certainly recommed him. The piece that was attached to the wall was a little surprise to see when we got home,tho. Jeremy came back to repair the piece I was unhappy about at no extra charge. 7-09
Comment from Pure Energy Products
The unit you speak of is the direct vent moisture removal system you needed to ensure you don't feed mold with relative humidity over 55%.