Performance Carpet Care

Well I hired Gary to install my carpet in my home he was on time and did a great job even tho he is a ku fan I won't hold him responsible for that poor choice of team selection but he did a great great job on our carpet when I hired him

Thought we were hiring owner. Ended up he had teenager perform job. Carpet was wet for 24 hrs., not 2-3. We tried to contact owner about it but he never responded.
Comment from Performance Carpet Care
I wish you would put your name on here so I would know who wrote this you said you tried to contact me but I never received a call from you if I would of I would of went back out there and redid it please contact me and i well make it right for you please call me Thank You Gary Hunt

The technician was available to come out the same day. He was very professional and courteous and was done in under an hour. I'd use them again.

Gary was on-time for the estimate and the work. He stretched carpets on the entire second floor. He worked quickly, efficiently and the price was reasonable. I would definitely recommend him and hire him again. Thanks for a great job!

I would not recommend using Performance Carpet. I was overcharged, the actual work was average and the customer service is poor. If you have any issues after the work has been paid for, don’t count on Gary Hunt to return phone calls and follow through on the commitments he has made. After I called him on the overcharge he said he made a mistake and would mail us the difference. At the time I thought it was an honest mistake but after several weeks of phone calls and empty promises to mail or deliver the refund he has stopped answering and returning my phone calls. I’m surprised he would be ok with letting a potential repeat carpet cleaning customer get away over an oversight. If I was in his shoes, and it was really an honest mistake, I know I wouldn’t let that happen. After he stopped returning my calls, I finally resorted to contacting Service Magic for assistance. Service Magic was very accommodating and is mailing me the refund that he promised he would deliver. Bottom line is you will be well served looking elsewhere for your carpet cleaning needs.
Comment from Performance Carpet Care
I did call him and i called service magic and told them not to pay them that i would Take care of it.I did a good job and they were satisfied. When I got there, there was more work then what was bid on. But he did not want me to charged him for it I am willing to work with anyone but i need to get payed for what i do and anther is when we talked it was 16 dollars but when he talked to service magic it suddenly went to 20 dollars instead of 16 I'm sorry he feels this but I did not do anything wrong his wife loved the job .

Gary worked quietly and diligence. Iwould hire him again.

Carpet was very, very stained and dirty. We feel as good a job as could be expected was performed. Agent was very friendly and professional.

Gary was able to find a solution for a worn carpet edge where it butted up against the entry tile. Thanks to his beautiful handiwork, I can wait a few more years to replace the carpet. Gary was professional and detailed and just plain good at his job! The cost was reasonable--extremely reasonable. He worked quickly and cleaned up afterward so my cats wouldn't be tempted by any stray bits (a nice touch). I would recommend him to my friends. Even my next door neighbors. Thanks, Gary!

Gary gave me a call back to see if all was o.k. He came back to my house and corrected a small problem promptly.

This was the worst experience of our life. The installer came in on a simple replacement install and ruined our carpet and refused to fix it. It cost us much more money because of having to purchase new carpet. Do not ever use them.
Comment from Performance Carpet Care
Yes I made a mistake. Jean had asked me to install a used carpet in her home and I agreed. When the job was finished, she did not like the look of it. So I paid her back the full amount I was paid for that job. In addition, I paid out another $450 through the Service Magic Guarantee in order to have a brand new carpet installed. I always try to do good work and to work with my customers though every step of the process as you can witness by reading my other reviews.