Muse Heating & Air Conditioning, Inc.

They came and completed the work in the timeframe that they promised.

After receiving a $7,000 Bid from a LARGE Competitor, who claimed they had the best value, I contacted Service Magic and put out an RFP (Request For Proposal). I’m a Director of Purchasing, so this is all customary for me. I did this during the 100-degree heat wave last Sept. In defiance of the $7K bid, I quickly reviewed Seven (!)Contractors over 1-1/2 days. I selected MUSE who provided Fair value for the Job, with a reasonable fix to the Builders 11-year old issue. The NEXT DAY (Friday before Labor Day weekend!) they installed (Only what I needed) a new Furnace and Coil saving me over $2500! They’re good, fair and honest. Hire 'em!

I like to know exactly what I am getting before I get it and what options I have. Although I am very happy with the results and would use Muse again, being out of the area was stressful. I trust Muse to do what they say and they spent a lot of time with me, but I would have been happier not have to research Trane's website to know what exactly I was getting. Trane offers many, many and then some more furnace, filters, heat pumps, condensors and coils at different prices. Typically all quotes are for the cheapest models. Fortunately, MUSE blew them all away and. A follow up courtesy call would be nice. I hope they do it. So far so good.

They called 10 minutes after requesting the service and came out within 30 minutes of the request. Tech was amazing, very helpful and professional. All of this was during weekend repair call

They replaced a transformer on my HVAC unit. Granted, it was at 10pm. It cost me 300+ dollars. I would not use these guys again. Service charges are off the chart and there is no way that simple transformer unit costs 200 dollars. I'll never use them again.
Comment from Muse Heating & Air Conditioning, Inc.
We were originally called because he bought a new thermostat for his apartment,Yes he was a renter. He could not wire it correctly and was a little worried. So when we came out we had to wire the thermostat the correct way and then replace the transformer(because he fried it!) so it would all work right! We were trying to help the customer out of a jam at 10:00 pm on a Saturday!

Very quick reponse to my problem. The owner of the company can out analyzed the problem, gave me a reasonable quote and the work was completed the next the next day my two of his employees who were very professional. I was well satisfied with the quailty of service provided

While checking the requirements for project the person found a problem that existed with my water heater that had been overlooked up to this point by everyone else who had seen it. He offered to fix it assuming that it could be repaired by replacing a valve. As it turned out it was fixable and that saved me about a thousand dollars for an emergency replacement of a water heater. Based on having let me know about the problem and fixing it without even having been called for that reason. I decided to give this project of replacing my heating system to this company. They performed the job in a timely fashion and to my satisfaction.

They were very nice. We needed them on short notice & they got to the job in no time.

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