Marcus Construction Company

i had left a fabulous rating for these guys back in January when they had completed the job, but my computer or the system were giving me problems. Just want to say if I ever need any of the services they offer, I would call them right away. Dealing with frozen pipes is not an easy job and I was updated at every new dicovery, and actually shown what the problem was each time. I wish I remembered the name of the guy Mr Marcus sent to do the job. He had great heart, was very polite and engaging and did some very hard work in cold weather, water ice and mud and still had a smile. This says a lot for the people Mr. Marcus hires to represent him.

flexible response to new issues that developed. Good advice on products. Honest guy.

During this last cold spell in ABQ, our pipes froze then burst. We used Service Magic and found Marcus Construction Company. They sent out William Dominguez to check out our pipe. He was fantastic! He arrived right away, fixed our problem, provided advice, and was very patient and professional. Totally recommend them.

Tara quoted 2 hours plus a $90 faucet. I was most anxious when the first plumber made little progress in 8 hours. Another plumber finished the job the next day in 2 hours. I was nearly frantic over the possible charges. Tarra called to say Marcus was charging the estimated 2 hours and a faucet: a total of $278!!! Just as estimated!! I doubt I've ever received such (more than fair) treatment!

Excellent response given the situation (many, many properties damaged at the same time, and still made it out that night)

VERY HELPFUL CLEAN AND RESPECTFUL. Reasonably priced labor. I would reccomend.

The plumber did not show as scheduled and when he did finally show the amount billed was twice the estimated amount. The plumber attempted to gouge me. I paid half the amount he charged and I am waiting to nogotiate the rest.
Comment from Marcus Construction Company
We responded to Robert's concerns in a timely manner and had a lengthy conversation over the phone before agreeing on a resolution. Marcus Construction prides itself on customer satisfaction and quality workmanship, so it was our goal to resolve any and all issues with this customer until he was satisfied. We agreed to pay half the material costs and only charged Robert for the quoted labor time it usually takes for the nature of this job. We gave him our sincere appologies for any complications he experienced with our plumber and ensured him that our company does not tolerte gouging.

fast and reasonably priced

Marcus Construction Company came out and installed my water heater on the same day I called them. I didn't have to wait to have my hot water again. They were extremely busy that day because Albuquerque had a horrible snow storm and they were helping several customers with frozen pipes. They offered to install my water heater after hours because they were so busy. They were very pleasant and courteous. I highly recommend them.