Maid Brigade

After a very clear alignment of expectations around thoroughness of service expected, we were extremely disappointed with our first cleaning. The house was left messier than before they came, the hardwood floors were still dirty, baseboards were not touched, very cursory dusting with many missed spots, streaky appliances, lights left on throughout house... No problem with the price; would have been willing to pay more to get a non-rushed thorough cleaning.
Comment from Maid Brigade
Maid Brigade was very disappointed that this customer was not happy with the cleaning. Maid Brigade offered to return immediately to correct those issues which were not satisfactory, but the offer was declined by the customer. Maid Brigade strives for 100% customer satisfaction.

The service was the most professional, efficient and effective I have ever worked with.

Following the cleaning of my home, I returned home in the dark with two babies to an unlocked house, one broken picture frame, almost every picture hung on the wall crooked, most decorations pushed from their original spot and randomly left in a new postion, the contents of my kitchen counters were left on the kitchen table & the contents of the bathtub left on the bathroom floor. While the house was clean it was rather disappointing to have to go through each room to put it back together. I am very disheartened that I even paid for this final service & I will ensure from this point forward to never use or recommend Maid Brigade for future business unless of course one doesn't care what might happen to their belongings during the cleaning process. This happened following a complaint that was submitted earlier during services with the hopes for improvement & continued use of Maid Brigade

The phone representatives where wonderful & offered a free in-home consultation. Together we walked through the house & talked about everything that will be cleaned for us. Then the house-cleaners came in 2 days later & cleaned to perfection. The house looks BEAUTIFUL! A few things were not put back in place, but I don't care because everything is so fresh and clean! I can't wait until next months cleaning :)

Excellent service on a short timeline.

The maids did a good job in general, but did miss out on a few areas in the basement.

Good work and timely

Called back right away, showed up on time, and did a good cleaning! Thank you!

Terrible service and very overpriced. They first cleaned the toilet and used the same rag to clean the seat! They are the most expensive cleaner we ever used. They even had the nerve to take the check out of a notebook and leave - this was the first time they were here and they didn't even ask. When I called to complain, they didn't even care! Save your time and money. We used them once and never again!
Comment from Maid Brigade
Maid Brigade strives for customer satisfaction; it is our policy to have the team return to address any areas of concern. We have a dedicated customer service team, who always welcome feedback to ensure concerns are resolved. Maid Brigade is competitively priced with our direct competition.

Great owners/operators. House looked good after the first cleaning.