Ideal Lawn & Landscape Maintenance

Wouldn't use again

I was looking for a company to help provide some quarterly lawn maintenance. I met Charles in person a year ago and he seemed like a great guy. He was first to respond to my service magic inquiry and he agreed to help me maintain my lawn on a quarterly basis (I live out of town). The subsequent months were completely frustrating with 0 communication. I noticed that my property was not being tended to and had to continue maintaining on my own. When inquiring what his schedule was, it was complete "radio silence". I tried calling the main number, in additional to several emails. NO REPONSE EVER...thus I cancelled. Integrity is everything.

Gave me options that fit what I needed.

OWNER AND WORKERS SEEM TO BE KIND, BUT WITH LITTLE TO NO RESULTS. DID NOT DO LANDSCAPING AS WE HAD AGREED AND WE HAVE BEEN PAYING FOR(ON AUTO PAY). WE HAVE BEEN PATIENTLY WAITING FOR A REAL RESPONSE BESIDES I'LL CHECK THE WORK(AND NEVER DONE IT,BY E-MAIL)OR WRITING THEY WILL COME BY AGAIN AND NEVER DONE ANYTHING, BUT BLOW LEAVES...NEVER RETURNING ANY CALLS PROMPTLY OR TO SATISFACTION. I HAVE A SERIES OF E-MAILS (UPON YOUR REQUEST WE'LL FORWARD THEM) TO PROVE ABOVE POINTS. HOPEFULLY THIS WILL BE HELPFUL FOR YOUR EVALUATION. THANKS!
Comment from Ideal Lawn & Landscape Maintenance
We have maintained Teresa's house for almost a year now. SHe hired us from ServiceMagic after getting HOA letters and fines almost every month. Since Ideal Lawn took over her property she hadn't received any HOA letters. Teresa is upset because she wan't us to trim (7) 25 foot Italian Cypress for FREE. I gave her a discounted price to just cover the labor but she feels this should be included in maintenance. I'm truly sorry to lose Teresa as a customer, however, I can't do work for free. I have good prices and I always try to take care of people but I'll never be able to make everyone happy. Hope this helps ~ Charles, Owner, Ideal Lawn

they started on time, completed the work with no problems.. Called after the job was completed to make certain that I was happy with the completed project.

I would not hire Ideal Lawn & Landscape Maintenance again. Ideal was hired to do trimming, weeding and repair a valve on the sprinkler system. The crew did a decent but incomplete job. When the crew left we found the main valve turned off and none of the 5 sections were functional. We were left with no watering system at all. In an attempt to water the sections that should not have been affected we turned on the main valve and created a geyser, which blew all the joints apart. We made a good faith deposit of $150. The check was cashed that same day and Ideal will not return any calls. We have just paid a true professional $200 to repair and reroute the mess Ideal created with the sprinkler system and to complete the trimming and weeding.
Comment from Ideal Lawn & Landscape Maintenance
I am truly sorry, however, I have no idea who this is. We would never leave the main water shut off and I have never received any calls from anyone saying my crew didn't complete the work. Please call my office and ask to speak with Charles so I can make this right.

Missed the first apponitment! Nor did they call to tell me they weren't coming. Granted, they called the next day to reschedule and did a decent job...
Comment from Ideal Lawn & Landscape Maintenance
For missing the first meeting we are sorry. My guy who does all my bidding was in a bad car wreak so things got dropped ad changed at the last minute. As for our work I always shoot for the best. Looks like you were not 100% happy and decent just doesn't work for me. Your name is not listed so please call or email so I can make it right. Thanks-Charles

Again, Service Magic came through! Charles and his people were the first to call, they were here on time, and look very professional. Imagaine, a lawn service in "Uniform" attire. I recommend them highly! (An NO, I was NOT paid to say this by Service Magic or Ideal!)
Comment from Ideal Lawn & Landscape Maintenance
Bob! Thank you. It is our pleasure to to maintain your property. Also, thank you for the referral to your neighbor. We greatly appreciate it.

Overall good job. Very quick for my overgrown yard. Showed up an hour and a half late and knocked over 3 landscape lights but will continue to use for quarterly maintenance.
Comment from Ideal Lawn & Landscape Maintenance
I'm glad you liked the work. Sorry for being a little late, we try hard but do fall behind from time to time. We are happy you have chosen Ideal Lawn to maintain your property and if you ever need anything please let me know.

Excellent job and quick response