Did not completely survey the job site, did not crawl under house to examine joist layout, before quoting job.   <br /> <br />Started installation of new dryer vent under… Read Complete Rating

Did not completely survey the job site, did not crawl under house to examine joist layout, before quoting job.   <br /> <br />Started installation of new dryer vent under house,  including cutting the screen on a crawl space vent, and installing the vent hood, only then to discover that a floor joist interfered with the desired  location of floor penetration. Then had to abandon a dryer vent hood and after discussing the problem with me - went to plan B. The eventual installation of the vent was OK - not great.  The method of attaching the  4" round sheet metal duct to inside walls included using strips of metal with sharp exposed edges. <br /> <br />Lacked creativity and craftsmanship, or perhaps desire to do top end work even though I made it clear that money was not an issue. <br /> <br />Jim and his team were communicative, showed up on time, businesslike, etc.  I rated him fair instead of good because the joist issue was not discovered at the onset of the job. <br /> <br />Also -the tech left the job site dirty - did not sweep up the dust and dirt brought up on his cloths from crawling under the house.

We had a delayed ignition problem with our furnace.  Heritage came at the scheduled time (in fact, the serviceman arrived 20 minutes earlier).  He corrected the ignition problem and… Read Complete Rating

We had a delayed ignition problem with our furnace.  Heritage came at the scheduled time (in fact, the serviceman arrived 20 minutes earlier).  He corrected the ignition problem and left the area clean and presentable.  He was professional and thorough as he answered additional questions I had regarding the furnace.

We were extremely happy with the quality of service. They did make a couple of mistakes, which they quickly corrected without making a fuss. Recently, almost 3 months after the initial… Read Complete Rating

We were extremely happy with the quality of service. They did make a couple of mistakes, which they quickly corrected without making a fuss. Recently, almost 3 months after the initial installation, they came by on their own time to replace a recalled part, which we really appreciated.