Herb H. Fry, Inc.

Herb examined the crawl space and determined that a drainage system was needed around half of the perimeter with a sump pump. The contract called for a vapor barrier to be placed over the dirt floor and sealed to the wall. I notified Herb via email that the barrier was not sealed but have yet to receive a reply. The cost for the job was reasonably negotiated and the work completed in two days. The area was left clean. The system has worked well especially during the recent hurricane. I would recommend Herb to a friend if the vapor barrier matter is resolved at some point.

Herb Sr. spec'd the job, and Herb Jr. did it. I had some fool from Vulcan tell me that I needed drainage channels around my entire basement for $10,000. Herb Fry did what I needed; install proper drainage and slotted pipes on a single problematic 25 foot section of wall. Job was done properly, rapidly, with minimal disruption and truly NO MESS. Definitely recommended.

The project started out fine, but went down hill very quickly. After the first day part of the crew showed up on the second day without a superviosor and did not do a great job. After calling the office to complain a new crew showed up on the third day, but did not have any of the basic tools needed to do the job. They said they left everything on another truck and then asked if I had tools they could use. The ditch that they dug around almost the entire yard of our house (front and back) remained open for over 2 weeks because they could not get the right pipes and fitings to finish the drainage system.
Comment from Herb H. Fry, Inc.
I take full responsibility for the issues on this job and apologize to this customer. I over extended myself and my manpower on this project and had issues because of it. Even after doing this type of work for 35 years I still make mistakes. To remedy the situation I gave the customer a significant refund as well as made internal changes within my company to ensure this does not happen to another customer. As you can see from my other 43 reviews this doesn't happen often but when it does I take full responsibility.

Did a great job putting in a sump pump in my basement a while ago. Had his men in and out in a day doing the drilling, installation of a french drain and cement work. Also included removal and installation of section of dry wall . Was honest, courteous and upfront and even threw in an additional discount to get the job. System was installed 1.5 years ago and working great since.

Herb came out and reviewed the job himself. Very friendly and prices are more reasonable than others.

Overall, we were very pleased with this experience.

Professional, easy to work with, dependable, quick reaction time.

Herb Fry's team was professional and skilled. Their prices were competitive and their knowledge of remediation techniques was outstanding. His men showed up on time, were extremely polite, clean, neat, respectful. They didn't get annoyed when I asked questions. They told me throughout the day how the job was progressing. I had several concerns cutting back the studs (they were able to work around), flood testing and the drainage to the outside so that it would not freeze(freez stop) or be an eyesore(buried dicharge pipe) and they were very accommodating. I would recommend them and use them again.

All the employees of this company were a pleasure to work with. After the initial visit with their representative they submitted a bid in a timely manner. It explained exactly what they were planning to do to remedy the problem. They followed up with us on several occasions before we made our decision to hire them and really made us feel that they were serious about wanting to do the work for us. They answered all our concerns. When we finally awarded them the contract they came and completed the job within a short period of time. They came when they said they were coming and behaved in a very professional manner. Great jpb.

professional, accommodating and responsive. Couldn't ask for more.