5.0
01/12/12
Review by Robin B. in Lynnwood, WA
Project: Install or Replace a Major Gas Appliance
Tim Hamblen was very flexible and easy to work with. He returned my calls within a short period of time. I thought he was very fair and honorable in handling a delicate situation between me and another company. I would recommend him to others.
Comment from Hamblen & Sons Heating
Ms. Robin, Our desire is to be of service and provide our customers value, which results in an entirely positive experience for us all. This time we operated 'behind the scene'. We'll look forward to our next opportunity to work with you... (Remember, be proactive and allow us to change out your water heater @ ~ year 11, B4 it starts leaking.) Tim
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5.0
12/30/11
Review by a customer in Everett, WA
Project: Repair or Install Gas Piping
We've hired Hamblen & Sons to install a gas on/off valve and stove installation. Technician arrived spot on time and worked hard to get the work done in a timely manner. Every happy with service and price.
Comment from Hamblen & Sons Heating
Good Neighbor, Thank you for taking the time to acknowledge our 'spot on' performance. Although yours was a small job for us, we know it's big for you, so we provide you w/ our consistent high level of service & you... rate us well... Win/Win! Thanks for solidifying our "5 STARS". Tim.
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5.0
12/25/11
Review by Shirley M. in Marysville, WA
Project: Repair or Install Gas Piping
Tim and his son were a little late for the appointment to do the work, but they called and let us know there was a delay so it was no problem. Their work was superb, they installed the gas piping exactly to the directions the appliance people had given us, cleaned up after they were done, and came in under the estimate. They were really easy to work with, did what they said they would do. The work was true quality and we will definately use them again.
Comment from Hamblen & Sons Heating
Ms. Shirley, You have succinctly profiled us as who we strive to be for each & every one of our customers; strong on communication, superior on workmanship & reasonable with our price. Thank you for helping us attract our next customer. Tim.
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4.67
12/20/11
Review by Maria B. in Kirkland, WA
Project: Install or Replace a Water Heater
Has excellent customer service, very personable.
Comment from Hamblen & Sons Heating
Ms. Maria, I don't mean to sound defensive... BUT... Let's see... You received 4 quotes & we were the 3rd lowest...by several hundred dollars. So, you asked us to come install your heater, @ 3:30 on a Friday. We agreed, arrived on time & got you back in service... for the EXACT agreed price! Through no fault of our own, but due to a manufacturer's change, at NO additional fee, we returned & altered the venting. At that time we also repaired your leaking furnace condensate line... again, at NO additional fee... and you dock us for "Value for Money"? You have managed to amuse me! That all said, we still appreciate your business. Thank you, Tim
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5.0
12/19/11
Review by Iris S. in Seattle, WA
Project: Install or Replace a Water Heater
They were fantastic to work with. they came out on a sunday afternoon to replace my water heater. it was a few dollars more than the other price i got, but the other guys wouldn't work on Sunday! who wants to wait a whole extra day to get hot water? Nice, clean, professional, and as a bonus, they helped me unclog my bathroom sink! thanks guys!!!!
Comment from Hamblen & Sons Heating
Ms. Iris, Fantastic is good! We always try to under promise and over deliver... that's why we, "threw in the bathroom sink". It was a pleasure working with you under your watchful eye. Tim
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5.0
12/10/11
Review by Joey C. in Woodinville, WA
Project: Install or Replace a Major Gas Appliance
Knew this was the right contractor after speaking with Tim for just a few minutes. Very competative price. Professional install of a natural gas line extention to my new free standing gas range. They have the mechanics and costing of my type of job down to a science If you have a similar project you should hire hamblin and sons.
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5.0
11/12/11
Review by Sophia M. in Brier, WA
Project: Repair or Install Gas Piping
Gave us quote over the phone but when they came to see the project and do the project it should have been more but honored the quote.
Comment from Hamblen & Sons Heating
Ms. Sophia, Trades companies are notorious for estimating low so you'll allow them to come to your home... and then bump, Bump, BUMP the price goes up. To maintain our customers trust, we simply DON'T do business that way! Thank you for your expressed appreciation, Tim.
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5.0
11/11/11
Review by Friedhelm R. in Bellevue, WA
Project: Repair or Install Gas Piping
A father - son team that can't be beat! I had an earthquake valve installed and Tim H. (father) walked me through it on the phone so I could give him the information about the gas meter and piping, in turn allowing him to determine a firm estimate. Drew H. (son) came out the next day (!) on time (actually a bit early but he called ahead to make sure that was ok) and performed the installation flawlessly. I know where to go for my next water heater etc.
Comment from Hamblen & Sons Heating
Mr. R, WOW! I always appreciate it when my “most articulate customers” review us and go on & On & ON about how satisfied they were with our service. Drew consistently does superior work. Highlighting his flawless installation, once again… makes his father proud. Thank you for your glowing review, Tim
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5.0
10/20/11
Review by Walter B. in Redmond, WA
Project: Repair or Install Gas Piping
Did what he promised and under the estimated price.
Excellent 5 star
Comment from Hamblen & Sons Heating
Mr. Walter, We always try to give a worst case estimate, so it's not uncommon that our price is less than we estimate. We've found that... NO one ever complains when the price goes down. Thank you, Tim
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4.5
10/16/11
Review by Sheri B. in Kenmore, WA
Project: Install or Replace a Water Heater
Since my husband did most of the communicating with Tim I was a bit out of the loop. Drew came out installed the new water heater professionally and efficiently. The bill was a bit over the bid but a discount was given. I had a question and called Tim and got what I perceived as a bit of an attitude. It just added a little negative to an otherwise good experience.
Comment from Hamblen & Sons Heating
Ms. Sheri, Most contractors would be grateful for your 4.5 R/R & just move on, but... my compulsiveness forces me to clarify. Please review your invoice; you'll see that although we DID perform work beyond the scope your husband & I agreed to, your invoice Bottom Line did NOT increase one penny. My intent in showing an increased price & then subtracting it from your invoice, was to make sure you would appreciate the value of our services... even more, resulting in a Raving "5 STAR" Review. It didn't work out so well. I'm sorry for the misunderstanding and the perceived 'bit of an attitude'. I never want to come across that way. Tim
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