Gres Electric, Inc.

Came out the day after I called -- installed the receptacles needed to bring up to code -- city inspector satisfied. Neighbor impressed enough to perhaps hire for his own house

Unprofessional customer service Didn't put in approved outlet, so they had to come back a second time.
Comment from Gres Electric, Inc.
And we did so for free, of course. I'm uncertain what aspect of our customer service he felt was unprofessional, but I'd like to know so it could be rectified or at least avoided in the future.

Very happy with the wquick response and professional results

Prompt, friendly service. Would definitely use again!

They were fantastic!! I was so pleased with the work they did (replaced thermostat, replaced kitchen ceiling fan, and replaced guts for my bathroom exhaust fan). I can't say enough good things about Gres - from Mike in the office, to Mike and Ryan the service guys, wonderful, wonderful, wonderful. I would use them again - 100%. Thanks. Carol Monroe

Very competent and did the job well

No complaints - did a great job! Thank you!!!

Gres Electric did a great job.

Despite the fact I communicated repeatedly I had a 1926 home, and a heavy fixture, and asked if they'd like me to send them photos or if they could come by and look so we knew exactly what we were getting into, their actual invoice was double their estimate. That, coupled with the fact that they scratched out their rate, to a higher rate (let's talk customer's perception here, folks) added up to the worst experience I've had with a contractor in a long time. Their only offer to negotiate was 10% off my next service? You've got to be kidding. I wouldn't recommend Gres to an enemy, let alone a friend or colleague. Bad experience. Bad. Bad.
Comment from Gres Electric, Inc.
Based solely on our phone conversation Mrs.P was told that the job should take ~3 hours, but it took 5 and a half. Here's why: No bracket/mounting hardware w/ the fixture she supplied. We had to go to a specialty lighting store to get the parts & had them bronzed to match the fixture, she added a *brown* dimmer swap which isn't common, among a number of other setbacks I wish I had room to explain.

I was giving an estimate over the phone, tech came over and never told me it will cost more, it ended up jumping from around $300 to $672 with out telling me prior to starting the work that it will be more then double. When I ask the tech why he did not tell me he said he is not an estimator where as his work sheet clearly stated that the estimate was $300. I would not have mind paying even $400 but to more then double the price, that was unfair and when I called the office they said there is nothing they can do about it. BE CAREFUL IF YOU EVER USE GRES PLEASE MAKE SURE THEY TELL YOU HOW MUCH IT WILL COST AFTER THEY GET THERE AND TAKE A LOOK
Comment from Gres Electric, Inc.
We do provide free estimates and encourage that our customers request them whenever they like. More often than not opting to skip an estimate and getting the job knocked out on a T&M basis will save both time and money, but unfortunately this is not always the case. However we strive to work through each job diligently, and when the unforeseeable arises we realize that communication is key.