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My Dear Watson Plumbing, Heating & Cooling

978-206-7688*

89 Meadow Brook Road, Chelmsford, MA 01863
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Featured Album: Casserly | 5 photos

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Services Offered by My Dear Watson Plumbing, Heating & Cooling
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About My Dear Watson Plumbing, Heating & Cooling Top of Page

''
Your Homes Mechanical Detective
My Dear Watson was created under the LLC of Gauntlett Building services to help seperate and clearify that the owner of GBS is a master plumber trained and experienced to help homeowners with all their Plumbing, Heating and Cooling needs related to their over all comfort in and with their Homes. we will exceed your expectations. We offer quality work, responsiveness, and competitive pricing. We look forward to serving you. Give us a call today!
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In Business Since
1997
Provides Service To
Lowell, Lexington, Billerica, Westford, Chelmsford, Concord, Bedford, Carlisle
State Licensing
Trade License # Expiration
Master Plumber 13308 05-01-2014
Oil Burner Technician 127967 08-23-2012
Other Quick Facts
  • Credit Cards Accepted
  • Free Estimates
Memberships & Affiliations
  • Plumbing-Heating-Cooling Contractors Association (PHCC)
  • NARI national association of the remodeling industry
Green Certifications
  • NARI - National Association of The Remodeling Industry
  • NATE Consumer Contractor Connection (C-3) HVACR Contractor
Areas of Expertise
  • Central A/C - Service or Repair
  • Plumbing and Heating - Repair or Service Drain cleaning
  • Carbon Monoxide Certified
  • NATE Certified
  • Master Plumber Lic. 13308
Awards
  • 2003-2004 PHCC service Rep. for 495 Chapter
  • 2006-2008 PHCC 495 Chapter President
Community Involvement
  • Supporting Men and women of the armed forces through PHCC. Helping with Plumbing, Heating and Cooling while their on duty.
Product Brands Used
American Standard, Bryant, Honeywell, Rheem, Rinnai, York, April Aire
How We Got Started
I chose to work in this industry because I enjoyed it and because I'm a fixer.I love working in Middelsex County because It's where I'm from.We started in this industry in 1983.We describe our business as Up and coming
Things You May Not Know About Me
  • Favorite Local Restaurant: Chillies
  • Favorite Travel Destination: I haven't found it yet
  • Favorite Sports Team: Patriots/ Red Sox/ Celtics Golf/ Nascar
  • Hometown: Bedford,Mass.
  • How I Spend My Time Off: At home with the family / kids

Ratings & Reviews for My Dear Watson Plumbing, Heating & Cooling Top of Page

Ratings 1 - 10 of 14 First | Next | Previous | Last
5.0
03/30/12
Review by Douglas W. in Lowell, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Professional, curtious and easy to work with. I would recommend!
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5.0
01/07/12
Review by Sheila W. in Westford, MA
Project: Repair a Tankless Water Heater System
Gordon was prompt and did excellent work. It wasn't a simple problem. Both the heat exchange unit and the fan needed to be replaced. It's so nice to have hot water again!!!
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5.0
12/01/11
Review by Nancy G. in Concord, MA
Project: Repair or Service a Water Heater
He came first thing the next morning and the problem was fixed in under an hour.
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4.67
11/02/11
Review by George A. in Westford, MA
Project: Repair or Service a Central Air Conditioning System
Quality work and thorough service. I could have gotten it cheaper, but I doubt with the attention Gordon gave to my project. You get what you pay for with contract work (you should at least). Recommend.
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5.0
10/28/11
Review by James B. in Lexington, MA
Project: Clear a Clogged or Slow Drain
He was a good guy. He found out what was wrong quickly. He knew what he was doing.
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4.67
10/03/11
Review by Young C. in Lexington, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
Gordon is friendly, flexible, and professional. His prices are pretty much the same as the market. He gave us a 15% coupon which was nice. I would hire him again.
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2.5
09/13/11
Review by a customer in Westford, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
The service took much longer than I anticipated. For something that ended up being relatively simple - the cost was a lot more than I anticipated.
Comment from My Dear Watson Plumbing, Heating & Cooling
I don't know who wrote this review. In some cases I would rather be thorough then quick. If all things were easy then there would be no need for service tech's. I will work harder to be more efficient in the future.
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5.0
06/14/11
Review by Diana P. in Chelmsford, MA
Project: Repair or Service a Central Air Conditioning System
Did a great job, will use them again.
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0.67
06/01/11
Review by Masood and karen M. in Westford, MA
Project: Repair or Service a Central Air Conditioning System
My Dear Watson showed up and did the repair withouth giving an estimate. He then charged $656.47 for less than an hour of work. I looked up the parts which totaled $35.95, so I asked, "Do you charge $610/hour?" He replied that he made a mistake as he was in a rush and the bill should have been $496. I said over $400/hour seems to be excessive and he stated, "that is the cost to run a business." I have since called others who have quoted $180 to $220. for the same exact service.
Comment from My Dear Watson Plumbing, Heating & Cooling
I am glad time has passed anf that I can respond to Karens comments. I'm sorry she feels that I charge to much for my services. If she has a problem with that she should take it up with the state and the Licensing boards. I have to carry the cost of doing buisness as well as pay myself a salary and make a profit. It is expensive but I know what it cost and the bad part is the end user pays the price. I'm sorry she feels she was mislead or taken advantage of but the project was done on May 28th FRiday afternoon at 5pm on Memeorial day weekend. To date I have yet to be paid for my services or parts. She's had A/C all summer.
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3.67
05/02/11
Review by a customer in Lowell, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
The only thing is that he has to come back to work on it because he does not have the part to replace.
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Ratings 1 - 10 of 14 First | Next | Previous | Last
Ratings by Criteria
Quality
Customer Service
Value For Money
Rating Distribution
5 Stars 11
4 Stars 1
3 Stars 1
2 Stars 0
1 Star   1

Photo Albums for My Dear Watson Plumbing, Heating & Cooling Top of Page

Casserly
5 photos. Plumbing Heating and cooling of second floor master bedroom suite. Radiant ...
Christine and cess Project
4 photos. Gut existing bathroom and remove master bedroom closet to make room for the...
Munday
5 photos. Master bathroom and master bedroom walk in closet.
Kramer
5 photos. Plumbing for a five bathroom house.
King
5 photos. Radiant heated floor in second floor addition.
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