Freedom Air and Heat, Inc.

A customer is: The most important person in any business Is not dependent on us - we are dependent on them Is not an interruption of our work - they are the purpose of it Does us a favor when they call - we are not doing them a favor by serving A part of our business - not an intruder Is not a cold statistic, is a flesh and blood human being with feelings and emotions like us Is a person who brings us their needs - it is our job to fulfill those needs Is deserving of the most courteous and attentive treatment we can give Is the person who makes it possible to pay our salary Is the lifeblood of this and every business Likes to trade with a progressive firm that supports the community Freedom Air and Heat, Inc., credits its success to continued adherence to this creed.