Four Seasons Sunrooms

Ultimately pleased with final product, but over a year after completion have not been able to get a copy of the warranty...customer service is terrible...no response and no follow through with promises...get the warranty as part of final payment in contract...no warranty, no payment.

The concrete that was poured for the patio (not the foundation of the sunroom) was sloppy and took them a while to come back out to fix, however, everyone else on the project was excellent. I would recommend, just be there when they pour the concrete and inspect before they leave.

while the haven't yet started the job, the preliminaries have been seamless. My job coordinator, Brittany, is handling all the details. So far, so good.

Great experience very informative..

I was very disappointed with the service. Noone did what they said they would do. i will never in a million years recommend anyone to use four seasons, ever!!!
Comment from Four Seasons Sunrooms
Our aim is to offer the highest levels of service to each and every customer. Both a positive and a negative to our industry is that largely it is based on personalities. We constantly look to ensure that the people who represent us do so in a way that surpasses expectation, but some times let us down. We welcome this feedback as a way to improve on what we do

The salesperson failed to communicate with service manager about our needs. A door was ordered wrong size and when installed there was hassle about the unsatisfactory threashold height. The service manager was very rude and not cooperative at all and hassled about the 2nd half of the money before the job was even finished. I refussed the pay until completion which irritated him. The installers were great and very professional but as for the salesperson, which we never spoke to after we signed up, and the service manager, they need some serious customer service training and manners. We paid for the job, for what we wanted, there shouldnt be any lip about it. If we knew then what we know now, we would have never used Four Seasons based on the fact of those two individuals dont have a clue what customer service is. This company will never get a referral from me as long as they are employeed there.
Comment from Four Seasons Sunrooms
Sadly we did have to replace our customer service manager in Raleigh. We hold our people accountable to the highest standards

This was a nightmare from the moment this project started. They were very difficult to work with and were not honest with what was happening. We are now in the process of trying to hire someone to fix the mess that they made of our pato railing.

very good

After an extended delay (weeks after my initial sign-on), caused by "man-made" issues and then weather (mostly rain), the work finally started in late fall and was completed a week before Christmas (@ 6 weeks later than planned). I am, however, pleased with the sunroom's quality, and the sub-contractor for Four Seasons was fine to work with. He kept me better informed of the project details (and progress or lack thereof) when he discovered that this was highly important to me.
Comment from Four Seasons Sunrooms
Start delay was engineering related and some custom elements that slowed the start down. It's important we get this absolutely correct, this was a great looking project

great job execution, knowlegable, and most professional