5.0
12/10/11
Review by Michael M. in Columbia, MD
Project: Refinish Wood Flooring
Fantastic old world artisans and work ethic! Beautiful. I smile every time I walk up the steps. Could be in a magazine! 4 contractors could not do the job and declined immediately. Ken offered economic options with surpassed solutions. Clean
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3.0
11/23/11
Review by a customer in Severna Park, MD
Project: Refinish Wood Flooring
I feel they could have communicated more with me. I wish they would have informed me that the sealant they used would show scratches easily.
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2.0
10/10/11
Review by Daniel M. in Arnold, MD
Project: Refinish Wood Flooring
There was a miscommunication between my wife, the contractor, and myself about the stain to use on the floor. While I do not hold the contractor accountable for this, it is still an issue.
Additionally, and more important, I paid for shoe molding to cover the floor gaps to the wall, and the molding didn't fit, and was scratched, and not 100% primed. Lastly, they used tape to hold down some of the molding during installation, and left tape marks on the wall, and in some places, when they removed the tape, it pulled fresh paint off the walls.
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5.0
07/30/11
Review by Scott S. in Crofton, MD
Project: Refinish Wood Flooring
Very, very good. The contact with Ken, the men doing the job, the price, the entire job when very well. I own my own small business and I wish my jobs went that well.
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3.67
06/01/11
Review by a customer in Ellicott City, MD
Project: Refinish Wood Flooring
Now that the job is complete, I am thinking it was kind of pricey for a wax that will probably last for less than a year. However, I just didn't have time to deal with polyurethane.
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4.83
05/04/11
Review by a customer in Columbia, MD
Project: Install or Completely Replace Wood Flooring
FloorGem has great communication; they worked on my rental property; I live in another state. They were willing to modify their contract to fit my comfort level. They suggested wood supplier who gave me outstanding discount rate on bamboo strand; stronger than oak, from green company. FloorGem did charge extra to pick up and deliver wood, but guaranteed to get refund if they had left over wood & supplies. Job was well done; owner showed up 3 times to check on delivery, work progress & completion.
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5.0
12/29/10
Review by a customer in Towson, MD
Project: Refinish Wood Flooring
Ken fully explained the process, answered all of my questions, and was easy to deal with from a distance, as I live out of state.
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5.0
07/21/10
Review by Ann G. in Crofton, MD
Project: Repair or Partially Replace Wood Flooring
After a leaky hot water main ruined my kitchen & dining room flooring, Ken from FloorGem helped me get my place back to order. First he was the only contractor invited to give me estimates that actually measured the entire space. He found a problem with the measurements from my insurance company that resulted in me getting more money. He had the floor installed on the day it was scheduled and it looked beautiful. There was a slight problem with some materials left in my garage that Ken promptly took care of, and he made sure I was credited for the problem. Ken is one of those magic contractors who makes good on his promises!
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4.5
07/05/10
Review by Merilee C. in Severna Park, MD
Project: Refinish Wood Flooring
FloorGem did a good job on the refinishing. Came when they said and quickly sanded down our floor. When a few small problems came up, they quickly rectified the problem until we were satisfied.
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5.0
04/02/10
Review by Ernest K. in Ellicott City, MD
Project: Refinish Wood Flooring
Answered our call promptly, submitted a reasonable quote, was willing to work with us on price, schedule and completion. Our floor was somewhat of a challenge but their workermen were experienced, hard working gentlemen, always on time and more than willing to please. The work was started earlier than originally scheduled, which was a big plus to us. The completed job is so beautiful, I can't stop looking at it, and I can't thank the crew enough. And we thank Servicemagic for all their help.
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