5.0
05/11/12
Review by Melissa M. in Little Silver, NJ
Project: Repair, Refasten, or Stretch Carpeting
great service, very timely repair, quality workmanship, excellent customer service.
Comment from Carpet Centers of NJ, Inc.
Thank you very much, Melissa, for your positive review. It was a pleasure working with you. Best wishes.
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4.0
04/03/12
Review by a customer in Neptune, NJ
Project: Repair, Refasten, or Stretch Carpeting
work done in timely fashion by subcontractor who was friendly. work looks good.
Comment from Carpet Centers of NJ, Inc.
Thank you for sharing your positive experience. We appreciate your business and will continue to strive for excellent customer service.
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4.67
02/06/12
Review by Katy L. in Brick, NJ
Project: Install Carpeting
Already recommended them to a friend this week!
Comment from Carpet Centers of NJ, Inc.
Thanks, Katy, for your recommendation. I visited your friends on Friday and they bought beautiful carpet for their bedrooms, hall, and stairs. I am happy that you were so pleased with your new carpet that you entrusted us with your friends. I'm sure they will be happy, too. Best wishes.
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3.67
12/04/11
Review by a customer in Toms River, NJ
Project: Install Carpeting
The owner of this company was just great and very helpful with helping me choose new carpet and flooring for my newly purchased home. But the installers were a total nightmare. I had just had my house painted and they messed up my walls when installing the carpet and flooring. I had to touch up all their fingerprints that they left behind. This was supposed to be a one day project which turned into a much longer one because my carpet was back ordered. One worker was constantly complaining about how hard this was and he'd rather be fishing. I would only refer this company if she hires new installers......
Comment from Carpet Centers of NJ, Inc.
I'm glad that you liked your selection of carpet and vinyl.Occasionally a carpet is unavailable and we must wait for production.You had the option to select another carpet, but I try to discourage this because the flooring choice will last over a decade, and it is worth waiting for in the long run. When the installers ripped up your bathroom floor, severe water damage to the subfloor was revealed and the subfloor had to be replaced. To save you the expense and delay of hiring a carpenter, the installer made the repair at a nominal charge.After 92 reviews, this is the 1st negative review about our installers. I'm very sorry for your experience
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3.33
11/01/11
Review by Jacob S. in Toms River, NJ
Project: Repair, Refasten, or Stretch Carpeting
Though they are bit pricey than competitions, I hired them because they agreed to do work on the same day. Initial response was very impressive. However, once hired it was very hard to trace them. Their internal communication is poor, lack of co-ordination between office and field staff. I didn't see the work personally as I live in another state. My worker told me that the work was done perfectly. I would have given all 5 stars if they did not give me a hard time on the first day and as a result my friend had to wait almost 2 hrs at the property with 2 small kids due to their poor communication.
Comment from Carpet Centers of NJ, Inc.
Thank you for your review. Please recall that you said the unit was open, and it was written right on the document you signed, "As agreed, installer will gain entry unescorted by owner to perform work." You gave me the number of your local friend in case of a problem. Geoff arrived at the property at 3:00, as I told you he would be there between 3;00 and 4:00. It was locked up. Your friend did not answer his phone. Your friend arrived an hour later and Geoff had already gone. Geoff had to drive all the way back the next day. We did not charge you for a return trip. Glad you liked the finished product.
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4.17
10/20/11
Review by Michalel G. in Farmingdale, NJ
Project: Repair, Refasten, or Stretch Carpeting
Had to wait to be contacted. Appointment time was kept and technician was fast and proficient
Comment from Carpet Centers of NJ, Inc.
Thank you for your feedback. We normally contact customers the same day, often within an hour, but somehow this was missed. Sorry for the delay. We are happy that you like the workmanship of our installers, and their punctuality and efficiency. Thank you for your business. Best wishes.
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5.0
10/03/11
Review by Ted L. in Toms River, NJ
Project: Repair, Refasten, or Stretch Carpeting
The repair and restretching of the carpet that Tony completed, was top notch. The company was a pleasure to work with. Thumbs up for a recommendation.
Comment from Carpet Centers of NJ, Inc.
Thank you so much, Ted, for posting your positive experience, and for you kind words on the phone at the completion of the work. I will send you our business cards, as you requested, to refer others. Your kindness is very much appreciated. Best wishes.
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5.0
09/19/11
Review by Hilmar P. in Bayville, NJ
Project: Repair, Refasten, or Stretch Carpeting
fast response to online request form, very reasonable priced, highly recommend carpet centers of nj.
Comment from Carpet Centers of NJ, Inc.
Thank you so very much for your kind words. Customer service is our number one goal, and we are happy that it was achieved. We are looking forward to working with you in the future, as well.
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5.0
08/12/11
Review by John F. in Allentown, NJ
Project: Repair, Refasten, or Stretch Carpeting
Sue, from Carpet Center was outstanding took care of my problems over the phone and got technician to call me and set up appointment for yesterday. Jeff the installer was great and proffessional and did a great job. Price was great. Great experience working with them and your company. Would recommend to others. Thank You.
Comment from Carpet Centers of NJ, Inc.
Thank you, John, for your kind words, and for taking the time to share with other Service Magic viewers. We try to make repairs and installations as unobtrusive as possible. That is why we try to estimate the job over the phone, and the technician comes to your home ready to work at that price, if it is an accurate quote. It saves you from having to arrange two meetings. We can usually repair carpet within 24-48 hours after the initial call. Please contact us if you need future services or materials. Best wishes.
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5.0
06/12/11
Review by Jeffrey H. in Brick, NJ
Project: Repair, Refasten, or Stretch Carpeting
Jeff the installer was a very friendly guy he explained what he was repairing the price was good for the repair affordable i called the office and they were out later on that day
Comment from Carpet Centers of NJ, Inc.
Thank you, Jeff, for your positive review. I will extend your comments to Geoff, the installer, as well. Please contact us if you need any floor covering purchases or services in the future. Best wishes.
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