Capitaland Home Improvement

Customer services was very good, but prices were a little on the high side

They were quick to come out and give me an estimate. I was told the pro would be back to start and finish the job that week. I paid a 50% down payment. I have seen or heard nothing from the company since then. Its been a week with no contact or repairs and I've paiud $100 already. VERY DISAPPOINTED
Comment from Capitaland Home Improvement
I am sorry that you are disappointed with us. We received your contract to repair a small hole in your driveway and replace a corner piece on your fireplace on 8/29/11. So to expect a job to be completed within 5 days with the amount of rain we had last week is a little crazy. We did complete your job by 9/10/11 which was only 12 days after signing your contract is acceptable. Especially seeing how there is a lot of people in a lot of trouble after these floods. Sorry we had a couple of people to help before you that have flooded out homes.

We wanted to 3 panel sliding door to open on the left side (and not in the middel), which required special order. Instead of the initial 6 weeks the door arrived after 3 months, which was frustrating. The company otherwise made a good job with the install.

They still have to finish one porch to mour satisfaction and respond to our criticism that the stairs to the deck are plain wood and should be painted. It's been six days since we brought this to their attention. Since we still have the final payment, I'm sure it will work out. They have been very pleasant and generally attentive to calls from us. They were going through some personnel upheaval this summer and delayed on other projects by the weather. However, we were pleased enough that we also hired them to put a new roof on our house, which looks great, was completed in a day (with decent clean-up) and was fairly priced.

Would recommend to a friend, very profesional and prompt.

They contacted me promptly, scheduled a convenient appointment, arrived on time, and found the exact solution to the problem, even though it was only a minor one. Fixed it and were gone! When it comes time to replace the roof (possibly next summer) they will be the first I call.

Tech is great.

Very impressed with their professionalism and timeliness. They put a double crew on to get our job done in one day, and when they left, there was virtually no sign that they had been there, except for the new roof. Job looks great and the quality appears excellent. Of course the proof of quality is in the long term performance, but at this point I am very satisfied and impressed with the company.

Two times I have used them and both times they tried to pull fast ones on me. BUT the contractors they send are EXCELLENT!!!
Comment from Capitaland Home Improvement
Customer thought small porch roof was included in quote, which it clearly wasn't, so we did it at no charge and took the blame for the mis-communication. She told us she loved the job and our employees and would recommend us. She's happy! That's the important thing to us.

Very professional & helpful. Todd was always available to answer any questions. Quick install and thorough cleanup. I would definitely recommend them!