The orginal customer service rep was very courteous. The appointment was made and the plumber arrived on time. Unfortunately, the plumber was absolutely clueless.  He had no idea of how to… Read Complete Rating

The orginal customer service rep was very courteous. The appointment was made and the plumber arrived on time. Unfortunately, the plumber was absolutely clueless.  He had no idea of how to operate/troubleshoot a battery backup sump pump system.  When I asked was it connected properly--he said, 'I guess'.  When I asked did it need a replacement battery--he said, "maybe".  Once I realized that he was not going to be of any assistance, I decided against paying him ($330) for his ~lack of~expertise.  I paid the service call fee and told him nevermind.  He actually, left my house and forgot to plug in the main sump pump--which he unplugged! Arghh!