They installed a countertop in our guest bath. Everything went great so we had them measure our master bath and give us a quote. They tried to up the quote on me a couple of times over the phone., then agreed it should be the same as the original lower price. They came out, installed the master bath counter, then told me I owed them more than what I agreed to and acted like "well, it's installed so now you have to pay for it". The measurements were now…
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They installed a countertop in our guest bath. Everything went great so we had them measure our master bath and give us a quote. They tried to up the quote on me a couple of times over the phone., then agreed it should be the same as the original lower price. They came out, installed the master bath counter, then told me I owed them more than what I agreed to and acted like "well, it's installed so now you have to pay for it". The measurements were now higher than what I agreed to and the manager kept telling me "I'm charging you for what we installed". (What happened is they installed a higher backsplash than I wanted, and I clarified twice on the phone prior to installation). The results look good, the installers are very good, but the manager wanted to argue w/ me on the phone that I have to pay for ther larger order even though it's not what I wanted. I ended up paying for what was actually installed, which was more than I had agreed to, but less than his final quote (due to the measurements on the final quote being off). I will not do business w/ this company again because he said the quote that I signed is '"just a quote" and "not necessarily the actual final charge". But they don't tell you the price is higher until after it's installed??