They installed a countertop in our guest bath.  Everything went great so we had them measure our master bath and give us a quote.  They tried to up the quote on me a couple of times over the phone., then agreed it should be the same as the original lower price.   They came out, installed the master bath counter, then told me I owed them more than what I agreed to and acted like "well, it's installed so now you have to pay for it".  The measurements were now… Read Complete Rating

They installed a countertop in our guest bath.  Everything went great so we had them measure our master bath and give us a quote.  They tried to up the quote on me a couple of times over the phone., then agreed it should be the same as the original lower price.   They came out, installed the master bath counter, then told me I owed them more than what I agreed to and acted like "well, it's installed so now you have to pay for it".  The measurements were now higher than what I agreed to and the manager kept telling me "I'm charging you for what we installed".  (What happened is they installed a higher backsplash than I wanted,  and I clarified twice on the phone prior to installation).  The results look good, the installers are very good, but the manager wanted to argue w/ me on the phone that I have to pay for ther larger order even though it's not what I wanted.  I ended up paying for what was actually installed, which was more than I had agreed to, but less than his final quote (due to the measurements on the final quote being off).  I will not do business w/ this company again because he said the quote that I signed is '"just a quote" and "not necessarily the actual final charge".  But they don't tell you the price is higher until after it's installed??