Tri-Town Construction, Inc.

Customer Rating:  5.0
City: Amherst, NY
Project: Repair an Asphalt Shingle Roof

"they did a first rate job/everyone was polite/i thought cost was reasonable/also did a great job of cleaning up. sharon f."

Customer Rating:  4.33
City: Buffalo, NY
Project: Repair an Asphalt Shingle Roof

"We were quite happy all together with everything"

Customer Rating:  5.0
City: Tonawanda, NY
Project: Repair an Asphalt Shingle Roof

"No comment. "

Customer Rating:  5.0
City: Buffalo, NY
Project: Repair a Flat, Foam or Single Ply Roof

"They went out of their way to complete the job earlier than promised, they we prompt, the work was great and they did the best clean up job of any contractor I ever used."

Customer Rating:  2.17
City: Getzville, NY
Project: Repair an Asphalt Shingle Roof

"Their repair job didn't work. But their attempt was professional. When I called to hire them to place a tarp over the roof to mititigate further damage, and return after the bad weather to replace my leaking skylights, they insulted my spouse. It's a shame. They seemed competent enough. But they didn't want my business. Instead, they were rude & insulting, and shrugged-off my attempt to hire them for a bigger job."

Comments from Tri-Town Construction, Inc.
I think that sometimes in customer service that if you are honest & do not simply tell the customer what they want to hear & speak the truth you can take the brunt of giving the bad news. We were called for a leaking roof & when we arrived & inspected it, it was evident that the skylights were leaking. They had signs of being repaired numerous times & were well past there useful life. We explained this to the homeowner's partner & he was adament about just having a repair even with us informing him that we doubt it would be effective & that they need replacement. We even showed them the photos from the digital camera........... Reply limited

Customer Rating:  4.67
City: Amherst, NY
Project: Repair an Asphalt Shingle Roof

"This company is truly professional. They are fast, efficient, thorough, neat and very polite."

Customer Rating:  5.0
City: Lancaster, NY
Project: Repair an Asphalt Shingle Roof

"Super!!Did everything possible to help me above and beyond ..I would definitely recommend these pro's!!"

Customer Rating:  3.33
City: Amherst, NY
Project: Apply Roof Sealant

"Communication needs tweaking ( like all pros!) very personable, thorough and clearly understood."

Customer Rating:  5.0
City: Williamsville, NY
Project: Repair an Asphalt Shingle Roof

"Quick, no frills quoting process and flexible, top notch service!"

Customer Rating:  5.0
City: Williamsville, NY
Project: Repair an Asphalt Shingle Roof

"Tri-Town got back to us immediately and was at the house to look at our roof leak within a few hours. They gave us an honest appraisal and advice for repairs based on what we'll need in the nearish future. Assuming everything continues to hold up, we're very happy with the outcome! "

Customer Rating:  5.0
City: Lancaster, NY
Project: Repair an Asphalt Shingle Roof

"After placing the call for an emergency roof repair due to high winds and shingle damage, Tri Town Construction called me within 30 minutes from placing the call. I explained to them that 2 of my ceilings were leaking due to shingles blowing off my ridge on the roof. He was very concerned with my problem and showed up to my house 90 minutes later. The owner and 1 worker showed up and inspected my entire roof. They replaced the missing shingles immediately to stop any more water from coming in. They took digital photos of problem areas on the roof. After estimate arrived, $890.00 and all fixed within 5 days. Great Job!!!!!!"

Customer Rating:  4.67
City: East Amherst, NY
Project: Repair an Asphalt Shingle Roof

"Responsive, quick and efficient. A good experience"

Customer Rating:  5.0
City: Buffalo, NY
Project: Repair an Asphalt Shingle Roof

"Excellent contractor. Took pictures of needed roof repairs and included with proposal. When completed gave pictures of completed work to compare. Employees were clean, courtesy excellent and did work as agreed. Cleanup was very good."

Customer Rating:  5.0
City: Buffalo, NY
Project: Repair an Asphalt Shingle Roof

"Tri-town was efficient, economical and very customer-friendly. They responded in less than 1/2 an hour to my online request, They came the very next day, did the work quickly and even saved me money by doing it all in one trip. They included photos that I could forward to my insurance company as well. I would definitley recommend them to anyone with a roof problem!"

Customer Rating:  4.83
City: Buffalo, NY
Project: Repair an Asphalt Shingle Roof

"They did a small job on my roof to stop a small leak and they patched up other areas as well. They gave me a free estimate for replacing my roof with pictures and a very competitive rate. Nick was very professional, he called to say he was running a little late "

Customer Rating:  5.0
City: Buffalo, NY
Project: Install or Replace Seamless Metal Gutters

"very neat job "

Customer Rating:  5.0
City: Orchard Park, NY
Project: Repair an Asphalt Shingle Roof

"Job completed quickly and well. Excellent service and price."

Customer Rating:  5.0
City: Orchard Park, NY
Project: Repair an Asphalt Shingle Roof

"I received a call back within 30 minutes of submitting my request and they came out the same day. It was Christmas Eve. They were great"

Customer Rating:  1.17
City: Cheektowaga, NY
Project: Repair an Asphalt Shingle Roof

"Did not complete the work to our sATISFACTION. Went to wrong home . Tried to get RETURN VISIT nd was rudely told they would not return unless first bill was paid. Overcharged for work done.Not happy with overall work."

Comments from Tri-Town Construction, Inc.
We performed an emergency repair. This consumer rated us five stars for the work that was completed and wanted our company to perform additional work. We explained that we hadn't received payment for the original work & the invoice was past due. Our company policy prevents us from doing additional work with pending outstanding invoices. I regretted not being able to do additional work for her and that she was not satisfied. We will continue to reveiw & adjust our company policies as warranted.

Customer Rating:  5.0
City: Lancaster, NY
Project: Repair an Asphalt Shingle Roof

"Very professional, excellent tradesmen and office operations. Onsite staff very courtesy. Great contractor. I will certainly call on them again and highly recommend them. "