Here's the secret we don't ever let out. Once we give you a homeowner's information, that homeowner is now your customer. You don't have to pay for her again. You can send her Holiday cards thanking her for her business, call at certain times of the year to see if she needs any of your services. You can give her your card, a refrigerator magnet with you company info, you name it.
Put it to Use
Many of our service professionals are very savvy about talking again and again to their customers.
• Roofing contractors reach out to their customers after a heavy rain or snow to make sure their roof is still okay.
• Maids call their former clients before the Holidays to see if they need some help.
• Landscaping pros touch base with their homeowners before spring hits and as winter is approaching.
So keep track of your customers, the ones who choose to use you and the ones who use someone else. They might not work out on the initial call, but maybe they will further down the road.
Connect with customers looking to do your most profitable projects in the areas you like to work.
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Never forget to prospect occasionally..... continue to let new people know about your talents......as if you were just getting your business started all over again.....some of your customers will die off....and with them goes your history of projects and repairs.....never say "Oh... I've got plenty of business (as if you wouldn't need any more).
Warren J. - 03/27/08 at 01:24:23 MST
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I see most of my customers around town ,after all I live here too.Most times THEY HAVE WORK FOR ME !!
Thomas F. - 03/27/08 at 21:21:20 MST
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Electricians Contact your customers each daylight savings time change to perform a smoke detector test and change the backup batteries. Suggest a visit to have a certifide profrssional do this service for them
Stephen S. - 04/01/08 at 21:13:58 MST
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Mark M. - 04/05/08 at 17:19:38 MST
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I think having your name displayed on your vehicle shows you back up what you do and
will bring attention to your business, I have been on to many estimates with station wagon bandits.
Rob S. Connecticut
Robert S. - 11/26/08 at 08:03:51 MST
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Plumbers- Remind customers to watch for ground water in the basement or crawlspace during the springtime thaw. Sump pumps may need to be serviced or installed to prevent ground moisture resulting in major foundation damage, mold issues, etc.
Leroy Duran.- Drain Express LLC. 303-332-2335
Leroy D. - 11/26/08 at 09:58:26 MST
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Mail at least twice a year or you might lose address. Send Xmas post card.
Karen K. - 11/30/08 at 14:17:34 MST
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Make sure you treat your customers the way you wish to be treated if you were the customer. Answer all their question, let them know how much you care about them, educate your customer, understand their problems and offer solutions, follow up on estimates, follow up on jobs that you have successfully completed and ask the if they are satisfied with their investment. Very important always answer the phone, use always clean uniforms, all of this will make the difference from other competitors.
Yunior D. - 09/29/10 at 19:49:23 MST
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