5 Star Success: Transforming a Denver Kitchen

After 16 years of living in a ranch-style house with a small galley kitchen, Jan and Richard Petz were beyond ready to update the room. They had grown tired of navigating around a microwave cart and dealing with obstructed views of the dining room. Plus, their 1960s kitchen was showing its age.

Jan Petz looked online for a contractor and connected with ServiceMagic. She interviewed several recommended companies and hired DreamMaker Bath & Kitchen, a Texas-based firm with a franchise in Denver. During the six-day project, DreamMaker transformed the Petzes' Federal Heights kitchen from outdated and clunky to fresh and highly functional.

In addition to installing new quartz countertops and maple cabinets, DreamMaker removed the soffit and raised the cabinet height to open the space between the dining room and kitchen. The contractor also installed custom cabinets, under-cabinet lighting and a skylight.

"I'm in love with it—it looks so much better," Jan Petz says. "The kitchen looks more modern and it's easier to use. I'm just really pleased with it, and so is my husband. We're really glad we did it."

Part of her enthusiasm stems from working with franchise owner Skip Carson and the DreamMaker team. She was impressed with the company's responsiveness and communication. DreamMaker had good ideas for updating the kitchen and gave the project detailed attention.

It starts with listening.

Carson ensures projects like the Petzes' go smoothly by learning upfront what people want. Each customer works with a designer and visits the DreamMaker studio to choose materials. If the company doesn't have the right material, customers can shop with DreamMaker to find just the right product.

Then Carson keeps projects short and sweet by waiting to start until customers have made all decisions and every scrap of material is on hand. "We don't start until we have everything to finish," he says. "Then when we come out, we come out to finish it in one whack."

Talented Remodelers. Nice Workers.
The Petzes also felt comfortable with the workers and liked that they accommodated the family's schedule. The crew even let out the family's dogs.

Using top-quality employees is one of the hallmarks of Carson's DreamMaker franchise. Knowing that homeowners need to feel comfortable with workers in their homes, the contractor devotes much of his energy to screening and hiring the right staff. After ensuring new employees know their craft, he gives each one plenty of time working on a DreamMaker crew before they can work solo.

All of these steps made the Petzes especially pleased with their kitchen remodel. Jan Petz immediately recommended DreamMaker to her in-laws and a neighbor, who have already hired Carson's crew.